U-Pull-&-Pay Phoenix
★ 4.0+ · 1,000+ public reviews Salvage yard 2501 W Buckeye Rd, Phoenix, AZ 85009
Reviews of U-Pull-&-Pay Phoenix
4.0+★★★★☆
1,000+ public reviews · latest Sep 2026
Customers praise
- Friendly, helpful staff128
- A big yard with a wide selection64
- A clean, organized yard26
Customers complain about
- Used part prices they felt were too high23
- Rude or dismissive staff8
- Cars stripped bare or a messy yard6
Self-service yard where customers pull their own parts, with staff helping them find the vehicle or part they need.
Customers mention: Online inventory of vehicles
Of 948 written reviews, 75% give 4–5 stars and 17% give 1–2.
In the last 12 months: 90 written reviews, 81% give 4–5 stars.
The business replies to 19% of written reviews, including 72 of its 160 one- and two-star reviews.
How it compares in Phoenix ↓Every topic customers mention ↓What unhappy customers say ↓
Pull-your-own✓ EPA record Salvage yard Spanish-language reviews
How it compares in Phoenix
Its own figures set against the other Phoenix businesses we checked.
One- and two-star reviews
17% of 948 written reviews
A higher share than 50% of Phoenix salvage yards. Middle of Phoenix salvage yards: 17%.
Most common complaints
Of its 39 one- and two-star reviews since Oct 2023. Read them below
4–5 star reviews
81% in the last 12 months, up from 74%
Before: 74% · Last 12 months: 81%. 90 reviews in the last 12 months, 858 before.
Replies to reviews
19% of written reviews get a reply from the business
Replies to more than 59% of Phoenix salvage yards. Middle of Phoenix salvage yards: 13%.
Open Sundays
Yes open Sundays
8% of Phoenix salvage yards with listed hours are.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Phoenix; the line is the middle; the dot is this business.
What customers say
What its 948 written reviews mention most, in our words. The number is how many reviews mention each.
4.0+★★★★☆
1,000+ public reviews
Finding the part
- A big yard with a wide selection64▲ 4× the average
- Finding the part they needed41▲ 2.2× the average
- A clean, organized yard26▲ 4× the average
A few customers found the yard organized and easy to navigate.
- Finding what they need visit after visit16▲ 1.9× the average
Staff and service
- Friendly, helpful staff128● About average
- Polite, professional staff35▼ Below average
- Straightforward dealing12▼ Below average
- Rude or dismissive staff8▼ 1.9× the average
Prices and paying
- Used part prices they felt were too high23▼ 3× the average
- The entry fee17▲ 4× the average
- Staff who negotiate or give a discount7▲ 2.1× the average
- No entry fee and being left to browse3▲ 8× the average
Returns and warranty
- The warranty and claims on it14● About average
Tips from customers
- Bring your own tools, plus a dolly to carry them around the yard. 3 reviews
Summed up with AI from its reviews, checked by our software and approved by our team. How
Reviews 2014 to Sep 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 39 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Rude or unhelpful staff | 11 | 6 |
| Prices felt too high | 9 | 4 |
| Phones not answered or calls not returned | 8 | 3 |
| Refund or return refused | 4 | 1 |
| Closed during listed hours | 2 | 0 |
| Title or paperwork problems | 2 | 0 |
| Told they had a part that wasn't there | 2 | 1 |
| Wrong part sold or pulled | 2 | 0 |
| Offer or price changed at pickup or at the counter | 1 | 0 |
| Part didn't work or failed soon after | 1 | 1 |
| Unexpected fees | 1 | 0 |
| Yard unsafe, messy or picked over | 1 | 1 |
| Other complaints | 7 | 3 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good for
- Pulling your own parts, with no entry charge
- A big yard with a wide selection
- A clean, organized yard
- The hunt for parts in a pull-your-own yard
- Selling a car without a title (its website)
Good to know before you go
- Customers report: used part prices they felt were too high
- Customers report: rude or dismissive staff
- Cards accepted, no checks listed
- Entry fee: $3
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What they offer
- Pull-your-own yard
- Search their stock online (its website)
- Stock list kept up to date online (its website)
- Also sells whole cars (its website)
- Foreign and domestic parts (its website)
- Also sells new or aftermarket parts (its website)
What customers mention
- A big yard with a wide selection64
- Finding the part they needed41
- A clean, organized yard26
Before you go
- Ask about the core charge and how to get it back (3 reviews mention core charges on parts)
- Ask what the warranty covers and get it on the receipt (14 reviews mention the warranty and claims on it)
- Ask them to hold the part under your name before you drive over (4 reviews mention calling ahead before going)
Sell a car
What they offer
- Buys without a title (its website)
- Pays cash (its website)
- Buys cars without a title (its website)
- Free towing (its website)
- Pays on the spot or same day (its website)
- No-obligation quote (its website)
Plan a visit
What they offer
- Open 7 days a week
- 10% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff128
- Polite, professional staff35
- Straightforward dealing12
Cost and paying
No prices published online.
- Entry charge
- $3
- Payment
- Credit, Debit
What their website says
From upullandpay.com, read Sep 2026. Only statements a second careful read confirmed. Ask when you call; websites can be out of date.
Checked records
✓ EPA facility 110046431508
3 permits on record · 1 inspection, last 06/13/2 · 0 enforcement actions · EPA ECHO
Checked Sep 2026. Facts, not a verdict.
What they say vs. what customers say
Self-service (U-Pull) yard model (its website)
12 of its 948 written reviews mention bring your own tools, pull it yourself: more often than similar businesses (1.3% vs 0.9%).
Buys specific vehicle makes or brands (its website)
5 of its 712 4–5★ reviews mention found parts for a specific make or model: about as often as similar businesses (0.7% vs 0.8%).
Compared with businesses of the same type, size and chain status. A link, not proof.
Getting there
Get directions →West Phoenix, about 2 miles from downtown
★U-Pull-&-Pay1Nearby pull-your-own yards, listed below
Need another yard?
Nearby pull-your-own yards in Phoenix.
- Pull A PartSalvage yard · AZ 85009 · ★ 4.0+ · 250+ reviews · under 1 mi awayDirections
- Pull N Save SouthUsed parts yard · AZ 85009 · ★ 4.0+ · 1,000+ reviews · under 1 mi awayDirections
- Pull N Save NorthUsed parts yard · AZ 85009 · ★ 4.5+ · 1,000+ reviews · under 1 mi awayDirections
Compare all places to buy partsPlaces to sell a carScrap yards
Ready to call?
Ask about the core charge and how to get it back: 3 reviews mention core charges on parts.
Reviews from WreckHunt visitors
Read by us before they go up, never edited.
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Sources and dates
Business listing and its 948 written reviews, to 30 Sep 2026 · upullandpay.com (its website, read Sep 2026) · US EPA ECHO facility records, Sep 2026 · one- and two-star reviews read 2026-10. How we check