Cullen Auto Parts
★ 3.5+ · 250+ public reviews Used auto parts yard 13701 Cullen Blvd, Houston, TX 77047
Reviews of Cullen Auto Parts
3.5+★★★☆☆
250+ public reviews · latest Sep 2026
Customers praise
- Friendly, helpful staff15
- Finding the part they needed5
Customers complain about
- Being given the wrong part4
Sells used engines, transmissions and other car parts.
Of 168 written reviews, 58% give 4–5 stars and 37% give 1–2.
In the last 12 months: 16 written reviews, 38% give 4–5 stars.
The business replies to 68% of written reviews, including 41 of its 62 one- and two-star reviews.
How it compares in Houston ↓Every topic customers mention ↓What unhappy customers say ↓
✓ Texas-licensed✓ EPA record Used auto parts yard Spanish-language reviews
How it compares in Houston
Its own figures set against the other Houston businesses we checked.
One- and two-star reviews
37% of 168 written reviews
A higher share than 75% of Houston salvage yards. Middle of Houston salvage yards: 24%.
Most common complaints
Of its 25 one- and two-star reviews since Oct 2023. Read them below
4–5 star reviews
38% in the last 12 months, down from 60%
Before: 60% · Last 12 months: 38%. 16 reviews in the last 12 months, 152 before.
Replies to reviews
68% of written reviews get a reply from the business
Replies to more than 89% of Houston salvage yards. Middle of Houston salvage yards: 8%.
Texas license
Yes TX used-parts license #190
46% of Houston salvage yards hold one we matched.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Houston; the line is the middle; the dot is this business.
What customers say
What its 168 written reviews mention most, in our words. The number is how many reviews mention each.
3.5+★★★☆☆
250+ public reviews
Finding the part
- Finding the part they needed5● About average
- Buying engines, transmissions or rear ends3▲ 1.8× the average
- A big yard with a wide selection3● About average
- Buying big parts like engines, glass or doors3▲ 1.7× the average
Staff and service
- Friendly, helpful staff15● About average
- Polite, professional staff8▼ Below average
Returns and warranty
- Being given the wrong part4▼ 10× the average
Summed up with AI from its reviews, checked by our software and approved by our team. How
Reviews 2016 to Sep 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 25 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
- A few customers report staff being rude or insulting when they raised a problem like a price or refund.
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Rude or unhelpful staff | 10 | 3 |
| Told they had a part that wasn't there | 7 | 3 |
| Offer or price changed at pickup or at the counter | 5 | 1 |
| Phones not answered or calls not returned | 5 | 3 |
| Part didn't work or failed soon after | 2 | 2 |
| Refund or return refused | 2 | 1 |
| Long wait | 1 | 1 |
| Order not ready when promised | 1 | 0 |
| Prices felt too high | 1 | 1 |
| Wrong part sold or pulled | 1 | 1 |
| Other complaints | 2 | 0 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good to know before you go
- Customers report: being given the wrong part
- Closed on Sundays
- Cards accepted, no checks listed
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What they offer
- Warranty up to 30 days (its website)
- Rebuilt or tested transmissions (its website)
- Explains its core charge (its website)
- Also sells new or aftermarket parts (its website)
What customers mention
- Finding the part they needed5
- Being given the wrong part4
- Buying engines, transmissions or rear ends3
Before you go
- Match the part number to your old part before you pay (4 reviews mention being given the wrong part)
Plan a visit
What they offer
- Open 6 days a week
- 5% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff15
- Polite, professional staff8
Cost and paying
No prices published online.
- Warranty (website)
- Up to 30 days
- Payment
- Credit, Debit
What their website says
From cullenautoparts.com, read Sep 2026. Only statements a second careful read confirmed. Ask when you call; websites can be out of date.
Checked records
✓ Texas Used Auto Parts Recycler #190
Valid until Aug 2027 · TDLR register
✓ EPA facility 110070375148
1 permit on record · 0 inspections · 0 enforcement actions · EPA ECHO
Checked Sep 2026. Facts, not a verdict.
Getting there
Get directions →South Houston, about 11 miles from downtown
★Cullen1Nearby salvage yards, listed below
Need another yard?
Nearby salvage yards in Houston.
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Compare all places to buy partsPlaces to sell a carScrap yards
Ready to call?
Match the part number to your old part before you pay: 4 reviews mention being given the wrong part.
Reviews from WreckHunt visitors
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Sources and dates
Business listing and its 168 written reviews, to 30 Sep 2026 · cullenautoparts.com (its website, read Sep 2026) · Texas Department of Licensing and Regulation, used auto parts recycler licenses, Sep 2026 · US EPA ECHO facility records, Sep 2026 · one- and two-star reviews read 2026-10. How we check