Houston Auto and Truck Parts
★ 4.0+ · 100+ public reviews Used auto parts yard 2425 W Mt Houston Rd, Houston, TX 77038
Reviews of Houston Auto and Truck Parts
4.0+★★★★☆
100+ public reviews · latest Jul 2026
Customers praise
- Friendly, helpful staff8
- Finding the part they needed4
Customers complain about
No complaint comes up often enough to show.
Of 79 written reviews, 73% give 4–5 stars and 24% give 1–2.
In the last 12 months: 18 written reviews, 56% give 4–5 stars.
The business replies to 0% of written reviews, including 0 of its 19 one- and two-star reviews.
How it compares in Houston ↓Every topic customers mention ↓What unhappy customers say ↓
✓ EPA record Used auto parts yard Spanish-language reviews
How it compares in Houston
Its own figures set against the other Houston businesses we checked.
One- and two-star reviews
24% of 79 written reviews
About the same as most Houston salvage yards. Middle of Houston salvage yards: 24%.
Most common complaints
Of its 12 one- and two-star reviews since Oct 2023. Read them below
4–5 star reviews
56% in the last 12 months, down from 79%
Before: 79% · Last 12 months: 56%. 18 reviews in the last 12 months, 61 before.
Replies to reviews
0% of written reviews get a reply from the business
Replies to fewer than 68% of Houston salvage yards. Middle of Houston salvage yards: 8%.
Texas license
Not matched no license matched in the state register
46% of Houston salvage yards hold one we matched.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Houston; the line is the middle; the dot is this business.
What customers say
What its 79 written reviews mention most, in our words. The number is how many reviews mention each.
4.0+★★★★☆
100+ public reviews
Finding the part
- Finding the part they needed4▲ 2.5× the average
Staff and service
- Friendly, helpful staff8● About average
Reviews 2019 to Jul 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 12 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Rude or unhelpful staff | 6 | 4 |
| Order not ready when promised | 3 | 1 |
| Long wait | 2 | 2 |
| Part didn't work or failed soon after | 2 | 1 |
| Refund or return refused | 2 | 1 |
| Phones not answered or calls not returned | 1 | 0 |
| Told they had a part that wasn't there | 1 | 0 |
| Wrong part sold or pulled | 1 | 1 |
| Other complaints | 2 | 1 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good for
- Finding the part they needed
Good to know before you go
- Closed on Sundays
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What they offer
- Warranty up to 90 days (its website)
- Search their stock online (its website)
- Warranty on used parts (its website)
- Explains its core charge (its website)
- Explains its return policy (its website)
What customers mention
- Finding the part they needed4
Sell a car
What they offer
- Pays on the spot or same day (its website)
Plan a visit
What they offer
- Open 6 days a week
- 27% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff8
Cost and paying
No prices published online.
- Warranty (website)
- Up to 90 days
- Payment
- Credit, Debit, Check
What their website says
From houstonautoandtruckparts.com, read Sep 2026. Only statements a second careful read confirmed. Ask when you call; websites can be out of date.
Checked records
✓ EPA facility 110070368152
3 permits on record · 1 inspection, last 10/22/2 · 0 enforcement actions · EPA ECHO
Checked Sep 2026. Facts, not a verdict.
What they say vs. what customers say
Recycled parts (its website)
3 of its 58 4–5★ reviews mention had the part I needed: more often than similar businesses (5.2% vs 2.5%).
Compared with businesses of the same type, size and chain status. A link, not proof.
Getting there
Get directions →Northwest Houston, about 10 miles from downtown
★Houston1Nearby salvage yards, listed below
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Compare all places to buy partsPlaces to sell a carScrap yards
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Sources and dates
Business listing and its 79 written reviews, to 30 Sep 2026 · houstonautoandtruckparts.com (its website, read Sep 2026) · US EPA ECHO facility records, Sep 2026 · one- and two-star reviews read 2026-10. How we check