Japanese Auto Salvage
★ 2.5+ · 100+ public reviews Salvage yard 5429 N Shepherd Dr, Houston, TX 77091
Reviews of Japanese Auto Salvage
2.5+★★☆☆☆
100+ public reviews · latest Jul 2026
Customers praise
- Friendly, helpful staff4
Customers complain about
- Rude or dismissive staff6
- Used part prices they felt were too high4
Of 82 written reviews, 32% give 4–5 stars and 67% give 1–2.
In the last 12 months: 9 written reviews, 11% give 4–5 stars.
The business replies to 0% of written reviews, including 0 of its 55 one- and two-star reviews.
How it compares in Houston ↓Every topic customers mention ↓What unhappy customers say ↓
✓ EPA record Salvage yard Spanish-language reviews
How it compares in Houston
Its own figures set against the other Houston businesses we checked.
One- and two-star reviews
67% of 82 written reviews
A higher share than 97% of Houston salvage yards. Middle of Houston salvage yards: 24%.
Most common complaints
Of its 21 one- and two-star reviews since Oct 2023. Read them below
Replies to reviews
0% of written reviews get a reply from the business
Replies to fewer than 68% of Houston salvage yards. Middle of Houston salvage yards: 8%.
Texas license
Not matched no license matched in the state register
46% of Houston salvage yards hold one we matched.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Houston; the line is the middle; the dot is this business.
What customers say
What its 82 written reviews mention most, in our words. The number is how many reviews mention each.
2.5+★★☆☆☆
100+ public reviews
Staff and service
- Rude or dismissive staff6▼ 10×+ the average
- Friendly, helpful staff4▼ Below average
- Polite, professional staff3▼ Below average
Prices and paying
- Used part prices they felt were too high4▼ 7× the average
Reviews 2009 to Jul 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 21 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Rude or unhelpful staff | 14 | 5 |
| Prices felt too high | 5 | 1 |
| Part didn't work or failed soon after | 2 | 0 |
| Phones not answered or calls not returned | 2 | 0 |
| Refund or return refused | 2 | 0 |
| Yard unsafe, messy or picked over | 2 | 0 |
| Long wait | 1 | 1 |
| Offer or price changed at pickup or at the counter | 1 | 0 |
| Other complaints | 2 | 1 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good to know before you go
- Customers report: rude or dismissive staff
- Customers report: used part prices they felt were too high
- Closed on Sundays
- Cards accepted, no checks listed
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What customers mention
- Used part prices they felt were too high4
Plan a visit
What they offer
- Open 6 days a week
- 13% of written reviews are in Spanish
What customers mention
- Rude or dismissive staff6
- Friendly, helpful staff4
- Polite, professional staff3
Cost and paying
No prices published online.
- Payment
- Debit
Checked records
✓ EPA facility 110033852702
1 permit on record · 0 inspections · 0 enforcement actions · EPA ECHO
Checked Sep 2026. Facts, not a verdict.
Getting there
Get directions →Northwest Houston, about 6 miles from downtown
★Japanese1Nearby salvage yards, listed below
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Sources and dates
Business listing and its 82 written reviews, to 30 Sep 2026 · US EPA ECHO facility records, Sep 2026 · one- and two-star reviews read 2026-10. How we check