Ortiz Auto Parts
★ 3.0+ · 500+ public reviews Used auto parts yard 5643 N Shepherd Dr, Houston, TX 77091, United States
Reviews of Ortiz Auto Parts
3.0+★★★☆☆
500+ public reviews · latest Sep 2026
Customers praise
- Friendly, helpful staff12
- Finding the part they needed4
- Straightforward dealing4
Customers complain about
- Used part prices they felt were too high3
- Buying big parts like engines, glass or doors3
Of 305 written reviews, 53% give 4–5 stars and 44% give 1–2.
In the last 12 months: 43 written reviews, 35% give 4–5 stars.
The business replies to 0% of written reviews, including 0 of its 133 one- and two-star reviews.
How it compares in Houston ↓Every topic customers mention ↓What unhappy customers say ↓
✓ Texas-licensed✓ EPA record Used auto parts yard Spanish-language reviews
How it compares in Houston
Its own figures set against the other Houston businesses we checked.
One- and two-star reviews
44% of 305 written reviews
A higher share than 83% of Houston salvage yards. Middle of Houston salvage yards: 24%.
Most common complaints
Of its 60 one- and two-star reviews since Oct 2023. Read them below
4–5 star reviews
35% in the last 12 months, down from 56%
Before: 56% · Last 12 months: 35%. 43 reviews in the last 12 months, 262 before.
Replies to reviews
0% of written reviews get a reply from the business
Replies to fewer than 68% of Houston salvage yards. Middle of Houston salvage yards: 8%.
Open Sundays
Yes open Sundays
19% of Houston salvage yards with listed hours are.
Texas license
Yes TX used-parts license #1629
46% of Houston salvage yards hold one we matched.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Houston; the line is the middle; the dot is this business.
What customers say
What its 305 written reviews mention most, in our words. The number is how many reviews mention each.
3.0+★★★☆☆
500+ public reviews
Finding the part
- Finding the part they needed4▼ Below average
- A big yard with a wide selection3▼ Below average
- Buying big parts like engines, glass or doors3● About average
- Buying engines, transmissions or rear ends3● About average
Staff and service
- Friendly, helpful staff12▼ Below average
- Straightforward dealing4▼ Below average
Prices and paying
- Used part prices they felt were too high3● About average
Reviews 2015 to Sep 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 60 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Rude or unhelpful staff | 28 | 8 |
| Part didn't work or failed soon after | 12 | 9 |
| Refund or return refused | 12 | 5 |
| Told they had a part that wasn't there | 11 | 6 |
| Offer or price changed at pickup or at the counter | 7 | 5 |
| Phones not answered or calls not returned | 5 | 4 |
| Prices felt too high | 5 | 1 |
| Wrong part sold or pulled | 5 | 3 |
| Long wait | 4 | 1 |
| Yard unsafe, messy or picked over | 3 | 2 |
| Paid less than agreed, or payment problems | 1 | 1 |
| Unexpected fees | 1 | 0 |
| Other complaints | 4 | 2 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good to know before you go
- Cards accepted, no checks listed
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What they offer
- Price list on its website
- Explains its core charge (its website)
- Foreign and domestic parts (its website)
What customers mention
- Finding the part they needed4
- A big yard with a wide selection3
- Used part prices they felt were too high3
Plan a visit
What they offer
- Open 7 days a week
- 39% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff12
- Straightforward dealing4
Cost and paying
Ortiz Auto Parts publishes a price list (51 parts).
- Payment
- Credit, Debit
What their website says
From yonkescercademi.us, read Sep 2026. Only statements a second careful read confirmed. Ask when you call; websites can be out of date.
Checked records
✓ Texas Used Auto Parts Recycler #1629
Valid until Jan 2027 · TDLR register
✓ EPA facility 110070364472
1 permit on record · 0 inspections · 0 enforcement actions · EPA ECHO
Checked Sep 2026. Facts, not a verdict.
What they say vs. what customers say
Recycled parts (its website)
4 of its 162 4–5★ reviews mention had the part I needed: less often than similar businesses (2.5% vs 3.9%).
Compared with businesses of the same type, size and chain status. A link, not proof.
Getting there
Get directions →Northwest Houston, about 7 miles from downtown
★Ortiz1Nearby salvage yards, listed below
Need another yard?
Nearby salvage yards in Houston.
- North Shepherd Auto PartsSalvage yard · TX 77091 · ★ 3.5+ · 100+ reviews · under 1 mi awayDirections
- Williams Auto SalvageSalvage yard · TX 77091 · ★ 4.0+ · 250+ reviews · under 1 mi awayDirections
- APlus Toyota Used PartsUsed parts yard · TX 77091 · ★ 3.5+ · 100+ reviews · under 1 mi awayDirections
Compare all places to buy partsPlaces to sell a carScrap yards
Ready to call?
Reviews from WreckHunt visitors
Read by us before they go up, never edited.
Been to Ortiz Auto Parts? Write a review
Tell others what it was like. We read every review before it goes up, good or bad, and never edit what you write. Your email is never shown. Review guidelines
Is this your business?
Claim this listing or tell us what is wrong. We check every change before it goes live. Correct this listing →
Sources and dates
Business listing and its 305 written reviews, to 30 Sep 2026 · yonkescercademi.us (its website, read Sep 2026) · Texas Department of Licensing and Regulation, used auto parts recycler licenses, Sep 2026 · US EPA ECHO facility records, Sep 2026 · one- and two-star reviews read 2026-10. How we check