Trust Auto Parts
★ 4.0+ · 100+ public reviews Salvage yard 8229 Airline Dr, Houston, TX 77037
Reviews of Trust Auto Parts
4.0+★★★★☆
100+ public reviews · latest Sep 2026
Customers praise
- Friendly, helpful staff19
- Staff who know the right part5
- Finding the part they needed3
Customers complain about
No complaint comes up often enough to show.
Of 110 written reviews, 80% give 4–5 stars and 17% give 1–2.
In the last 12 months: 30 written reviews, 70% give 4–5 stars.
The business replies to 9% of written reviews, including 7 of its 19 one- and two-star reviews.
How it compares in Houston ↓Every topic customers mention ↓What unhappy customers say ↓
✓ Texas-licensed✓ EPA record Salvage yard Spanish-language reviews
How it compares in Houston
Its own figures set against the other Houston businesses we checked.
One- and two-star reviews
17% of 110 written reviews
A lower share than 68% of Houston salvage yards. Middle of Houston salvage yards: 24%.
Most common complaints
Of its 9 one- and two-star reviews since Oct 2023. Read them below
4–5 star reviews
70% in the last 12 months, down from 84%
Before: 84% · Last 12 months: 70%. 30 reviews in the last 12 months, 80 before.
Replies to reviews
9% of written reviews get a reply from the business
Replies to more than 54% of Houston salvage yards. Middle of Houston salvage yards: 8%.
Texas license
Yes TX used-parts license #1667
46% of Houston salvage yards hold one we matched.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Houston; the line is the middle; the dot is this business.
What customers say
What its 110 written reviews mention most, in our words. The number is how many reviews mention each.
4.0+★★★★☆
100+ public reviews
Finding the part
- Buying big parts like engines, glass or doors6▲ 5× the average
- Staff who know the right part5▲ 10×+ the average
- Buying engines, transmissions or rear ends5▲ 4× the average
- Finding the part they needed3● About average
Staff and service
- Friendly, helpful staff19● About average
- Polite, professional staff4▼ Below average
- Straightforward dealing3● About average
Reviews 2018 to Sep 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 9 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Part didn't work or failed soon after | 2 | 2 |
| Phones not answered or calls not returned | 2 | 2 |
| Rude or unhelpful staff | 2 | 1 |
| Offer or price changed at pickup or at the counter | 1 | 1 |
| Order not ready when promised | 1 | 1 |
| Prices felt too high | 1 | 1 |
| Refund or return refused | 1 | 1 |
| Unexpected fees | 1 | 1 |
| Wrong part sold or pulled | 1 | 1 |
| Other complaints | 1 | 0 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good for
- Staff who know the right part
Good to know before you go
- Closed on Sundays
- Cards accepted, no checks listed
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What customers mention
- Buying big parts like engines, glass or doors6
- Staff who know the right part5
- Buying engines, transmissions or rear ends5
Plan a visit
What they offer
- Open 6 days a week
- 10% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff19
- Polite, professional staff4
- Straightforward dealing3
Cost and paying
No prices published online.
- Payment
- Credit, Debit
Checked records
✓ Texas Used Auto Parts Recycler #1667
Valid until Mar 2027 · TDLR register
✓ EPA facility 110070356197
2 permits on record · 0 inspections · 0 enforcement actions · EPA ECHO
Checked Sep 2026. Facts, not a verdict.
Getting there
Get directions →North Houston, about 8 miles from downtown
★Trust1Nearby salvage yards, listed below
Need another yard?
Nearby salvage yards in Houston.
- Express Auto PartsUsed parts yard · TX 77037 · ★ 3.5+ · 50+ reviews · under 1 mi awayDirections
- Gulf Bank Auto & TruckSalvage yard · TX 77037 · ★ 3.0+ · 50+ reviews · under 1 mi awayDirections
- D&S Auto Parts, D&S Imports.Salvage yard · TX 77037 · ★ 4.5+ · 100+ reviews · under 1 mi awayDirections
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Sources and dates
Business listing and its 110 written reviews, to 30 Sep 2026 · trustpartsandperformance.biz (its website, read Sep 2026) · Texas Department of Licensing and Regulation, used auto parts recycler licenses, Sep 2026 · US EPA ECHO facility records, Sep 2026 · one- and two-star reviews read 2026-10. How we check