Arizona Auto Parts
★ 4.5+ · 1,000+ public reviews Used auto parts yard 2021 W Buckeye Rd, Phoenix, AZ 85009
Reviews of Arizona Auto Parts
4.5+★★★★☆
1,000+ public reviews · latest Sep 2026
Customers praise
- Friendly, helpful staff121
- Finding the part they needed30
- An easy, quick process21
Customers complain about
- Used part prices they felt were too high5
Of 962 written reviews, 88% give 4–5 stars and 10% give 1–2.
In the last 12 months: 42 written reviews, 79% give 4–5 stars.
The business replies to 61% of written reviews, including 75 of its 92 one- and two-star reviews.
How it compares in Phoenix ↓Every topic customers mention ↓What unhappy customers say ↓
Used auto parts yard Spanish-language reviews
How it compares in Phoenix
Its own figures set against the other Phoenix businesses we checked.
One- and two-star reviews
10% of 962 written reviews
A lower share than 75% of Phoenix salvage yards. Middle of Phoenix salvage yards: 17%.
Most common complaints
Of its 33 one- and two-star reviews since Oct 2023. Read them below
4–5 star reviews
79% in the last 12 months, down from 89%
Before: 89% · Last 12 months: 79%. 42 reviews in the last 12 months, 920 before.
Replies to reviews
61% of written reviews get a reply from the business
Replies to more than 84% of Phoenix salvage yards. Middle of Phoenix salvage yards: 13%.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Phoenix; the line is the middle; the dot is this business.
What customers say
What its 962 written reviews mention most, in our words. The number is how many reviews mention each.
4.5+★★★★☆
1,000+ public reviews
Finding the part
- Finding the part they needed30▲ 1.6× the average
- Buying engines, transmissions or rear ends18▲ 1.9× the average
- Buying big parts like engines, glass or doors12● About average
- Parts for a specific make or model10● About average
Staff and service
- Friendly, helpful staff121● About average
- Polite, professional staff70● About average
- An easy, quick process21● About average
- Straightforward dealing15▼ Below average
Prices and paying
- Used part prices they felt were too high5● About average
- Finding the part at a fair price4▲ 2.7× the average
- Ordering and paying by phone3▲ 6× the average
Returns and warranty
- The warranty and claims on it29▲ 2.7× the average
- An easy return or exchange3▲ 6× the average
Reviews 2015 to Sep 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 33 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Rude or unhelpful staff | 11 | 4 |
| Order not ready when promised | 10 | 3 |
| Phones not answered or calls not returned | 7 | 0 |
| Wrong part sold or pulled | 5 | 2 |
| Refund or return refused | 4 | 3 |
| Part didn't work or failed soon after | 2 | 1 |
| Prices felt too high | 2 | 1 |
| Told they had a part that wasn't there | 2 | 0 |
| Long wait | 1 | 0 |
| Offer or price changed at pickup or at the counter | 1 | 0 |
| Pickup late, missed or rescheduled | 1 | 0 |
| Title or paperwork problems | 1 | 0 |
| Other complaints | 5 | 0 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good for
- Finding the part they needed
- Calling ahead and the part being ready
- Help over the phone
Good to know before you go
- Closed on Saturdays and Sundays
- Cards accepted, no checks listed
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What they offer
- Warranty up to 90 days (its website)
- Search their stock online (its website)
- Stock list kept up to date online (its website)
- Order parts online (its website)
- Warranty on used parts (its website)
- Used engines (its website)
What customers mention
- Finding the part they needed30
- The warranty and claims on it29
- Buying engines, transmissions or rear ends18
Before you go
- Ask what the warranty covers and get it on the receipt (29 reviews mention the warranty and claims on it)
- Ask them to hold the part under your name before you drive over (10 reviews mention calling ahead and the part being ready)
- Check how they take payment before you go (3 reviews mention ordering and paying by phone)
Sell a car
What they offer
- Buys cars (business listing)
- After-hours or 24/7 pickup (its website)
Before you go
- Check how they take payment before you go (3 reviews mention ordering and paying by phone)
Plan a visit
What they offer
- Open 5 days a week
- 6% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff121
- Polite, professional staff70
- An easy, quick process21
Before you go
- Check how they take payment before you go (3 reviews mention ordering and paying by phone)
Cost and paying
No prices published online.
- Warranty (website)
- Up to 90 days
- Payment
- Credit, Debit
What their website says
From arizonaautoparts.com, read Sep 2026. Only statements a second careful read confirmed. Ask when you call; websites can be out of date.
Checked records
No state license or EPA record matched yet.
We do not check an Arizona salvage register yet; we checked EPA ECHO.
Checked Sep 2026. Facts, not a verdict.
What they say vs. what customers say
Tested parts paired with warranty (its website)
29 of its 962 written reviews mention warranty coverage and claims: more often than similar businesses (3.0% vs 1.6%).
Engines (its website)
18 of its 962 written reviews mention bought engines, transmissions or rear ends: more often than similar businesses (1.9% vs 1.2%).
Can special-order parts not currently in stock (its website)
3 of its 848 4–5★ reviews mention will find a part they don't have: more often than similar businesses (0.4% vs 0.1%).
Compared with businesses of the same type, size and chain status. A link, not proof.
Getting there
Get directions →Southwest Phoenix, about 2 miles from downtown
★Arizona1Nearby salvage yards, listed below
Need another yard?
Nearby salvage yards in Phoenix.
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Compare all places to buy partsPlaces to sell a carScrap yards
Ready to call?
Ask what the warranty covers and get it on the receipt: 29 reviews mention the warranty and claims on it.
Reviews from WreckHunt visitors
Read by us before they go up, never edited.
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Sources and dates
Business listing and its 962 written reviews, to 30 Sep 2026 · arizonaautoparts.com (its website, read Sep 2026) · one- and two-star reviews read 2026-10. How we check