Payless Salvage Auto Parts
★ 4.0+ · 100+ public reviews Salvage yard 2121 W Broadway Rd, Phoenix, AZ 85041
Reviews of Payless Salvage Auto Parts
4.0+★★★★☆
100+ public reviews · latest Aug 2026
Customers praise
- Friendly, helpful staff23
- Finding the part they needed11
- Straightforward dealing5
Customers complain about
No complaint comes up often enough to show.
Used auto parts yard where customers have bought engines and had staff help find the parts they needed.
Customers mention: Sourcing parts not in stock
Of 156 written reviews, 89% give 4–5 stars and 10% give 1–2.
In the last 12 months: 5 written reviews, 80% give 4–5 stars.
The business replies to 40% of written reviews, including 9 of its 16 one- and two-star reviews.
How it compares in Phoenix ↓Every topic customers mention ↓What unhappy customers say ↓
✓ EPA record Salvage yard Spanish-language reviews
How it compares in Phoenix
Its own figures set against the other Phoenix businesses we checked.
One- and two-star reviews
10% of 156 written reviews
A lower share than 70% of Phoenix salvage yards. Middle of Phoenix salvage yards: 17%.
Most common complaints
Of its 11 one- and two-star reviews since Oct 2023. Read them below
Replies to reviews
40% of written reviews get a reply from the business
Replies to more than 73% of Phoenix salvage yards. Middle of Phoenix salvage yards: 13%.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Phoenix; the line is the middle; the dot is this business.
What customers say
What its 156 written reviews mention most, in our words. The number is how many reviews mention each.
4.0+★★★★☆
100+ public reviews
Finding the part
- Buying engines, transmissions or rear ends11▲ 7× the average
- Finding the part they needed11▲ 4× the average
- Buying big parts like engines, glass or doors7▲ 4× the average
- Staff who know the right part3▲ 4× the average
Staff and service
- Friendly, helpful staff23● About average
- Polite, professional staff13● About average
- Straightforward dealing5● About average
- An easy, quick process3● About average
Returns and warranty
- The warranty and claims on it3▲ 1.7× the average
Summed up with AI from its reviews, checked by our software and approved by our team. How
Reviews 2016 to Aug 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 11 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Rude or unhelpful staff | 4 | 0 |
| Phones not answered or calls not returned | 2 | 0 |
| Refund or return refused | 2 | 1 |
| Told they had a part that wasn't there | 2 | 0 |
| Order not ready when promised | 1 | 0 |
| Title or paperwork problems | 1 | 0 |
| Yard unsafe, messy or picked over | 1 | 0 |
| Other complaints | 3 | 1 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good for
- Finding the part they needed
- Staff who know the right part
- Staff finding a part they don't have
Good to know before you go
- Closed on Sundays
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What customers mention
- Buying engines, transmissions or rear ends11
- Finding the part they needed11
- Buying big parts like engines, glass or doors7
Before you go
- Ask what the warranty covers and get it on the receipt (3 reviews mention the warranty and claims on it)
Plan a visit
What they offer
- Open 6 days a week
- 5% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff23
- Polite, professional staff13
- Straightforward dealing5
Checked records
✓ EPA facility 110071178981
1 permit on record · 1 inspection, last 12/09/2 · 0 enforcement actions · EPA ECHO
Checked Sep 2026. Facts, not a verdict.
Getting there
Get directions →Southwest Phoenix, about 3 miles from downtown
★Payless1Nearby salvage yards, listed below
Need another yard?
Nearby salvage yards in Phoenix.
- Matador Auto PartsUsed parts yard · AZ 85041 · ★ 4.5+ · 100+ reviews · under 1 mi awayDirections
- AAA Broadway Auto PartsUsed parts yard · AZ 85041 · ★ 4.0+ · 100+ reviews · under 1 mi awayDirections
- Franco's CoreUsed parts yard · AZ 85041 · ★ 4.0+ · 100+ reviews · under 1 mi awayDirections
Compare all places to buy partsPlaces to sell a carScrap yards
Ready to call?
Ask what the warranty covers and get it on the receipt: 3 reviews mention the warranty and claims on it.
Reviews from WreckHunt visitors
Read by us before they go up, never edited.
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Sources and dates
Business listing and its 156 written reviews, to 30 Sep 2026 · trade8100.car-part.com (its website, read Sep 2026) · US EPA ECHO facility records, Sep 2026 · one- and two-star reviews read 2026-10. How we check