CarZone Shepherd AUTO PARTS
★ 3.0+ · 100+ public reviews Used auto parts yard 6611 N Shepherd Dr, Houston, TX 77091, United States
Reviews of CarZone Shepherd AUTO PARTS
3.0+★★★☆☆
100+ public reviews · latest Sep 2026
Customers praise
- Friendly, helpful staff5
Customers complain about
- The warranty and claims on it6
- Buying big parts like engines, glass or doors3
Of 88 written reviews, 51% give 4–5 stars and 48% give 1–2.
In the last 12 months: 8 written reviews, 12% give 4–5 stars.
The business replies to 68% of written reviews, including 35 of its 42 one- and two-star reviews.
How it compares in Houston ↓Every topic customers mention ↓What unhappy customers say ↓
✓ EPA record Used auto parts yard Spanish-language reviews
How it compares in Houston
Its own figures set against the other Houston businesses we checked.
One- and two-star reviews
48% of 88 written reviews
A higher share than 87% of Houston salvage yards. Middle of Houston salvage yards: 24%.
Most common complaints
Of its 20 one- and two-star reviews since Oct 2023. Read them below
Replies to reviews
68% of written reviews get a reply from the business
Replies to more than 90% of Houston salvage yards. Middle of Houston salvage yards: 8%.
Texas license
Not matched no license matched in the state register
46% of Houston salvage yards hold one we matched.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Houston; the line is the middle; the dot is this business.
What customers say
What its 88 written reviews mention most, in our words. The number is how many reviews mention each.
3.0+★★★☆☆
100+ public reviews
Finding the part
- Buying big parts like engines, glass or doors3▼ 3× the average
Staff and service
- Friendly, helpful staff5▼ Below average
- Polite, professional staff4▼ Below average
Returns and warranty
- The warranty and claims on it6▼ 6× the average
Reviews 2016 to Sep 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 20 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Refund or return refused | 7 | 2 |
| Rude or unhelpful staff | 7 | 4 |
| Part didn't work or failed soon after | 4 | 1 |
| Told they had a part that wasn't there | 4 | 1 |
| Long wait | 2 | 1 |
| Title or paperwork problems | 2 | 0 |
| Unexpected fees | 2 | 0 |
| Wrong part sold or pulled | 2 | 0 |
| Closed during listed hours | 1 | 0 |
| Offer or price changed at pickup or at the counter | 1 | 1 |
| Order not ready when promised | 1 | 0 |
| Prices felt too high | 1 | 1 |
| Yard unsafe, messy or picked over | 1 | 1 |
| Other complaints | 2 | 1 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good to know before you go
- Customers report: the warranty and claims on it
- Customers report: buying big parts like engines, glass or doors
- Closed on Sundays
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What customers mention
- The warranty and claims on it6
- Buying big parts like engines, glass or doors3
Before you go
- Ask what the warranty covers and get it on the receipt (6 reviews mention the warranty and claims on it)
Plan a visit
What they offer
- Open 6 days a week
- 15% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff5
- Polite, professional staff4
Cost and paying
No prices published online.
- Payment
- Credit, Debit, Check
Checked records
✓ EPA facility 110070368372
1 permit on record · 0 inspections · 0 enforcement actions · EPA ECHO
Checked Sep 2026. Facts, not a verdict.
Getting there
Get directions →Northwest Houston, about 7 miles from downtown
★CarZone1Nearby salvage yards, listed below
Need another yard?
Nearby salvage yards in Houston.
- Alto Auto SalvageSalvage yard · TX 77091 · ★ 4.5+ · 500+ reviews · under 1 mi awayDirections
- Galo Auto PartsUsed parts yard · TX 77091 · ★ 3.5+ · 100+ reviews · under 1 mi awayDirections
- A-Authorized Auto & Truck SalvageUsed parts yard · TX 77091 · ★ 4.5+ · 250+ reviews · under 1 mi awayDirections
Compare all places to buy partsPlaces to sell a carScrap yards
Ready to call?
Ask what the warranty covers and get it on the receipt: 6 reviews mention the warranty and claims on it.
Reviews from WreckHunt visitors
Read by us before they go up, never edited.
Been to CarZone Shepherd AUTO PARTS? Write a review
Tell others what it was like. We read every review before it goes up, good or bad, and never edit what you write. Your email is never shown. Review guidelines
Is this your business?
Claim this listing or tell us what is wrong. We check every change before it goes live. Correct this listing →
Sources and dates
Business listing and its 88 written reviews, to 30 Sep 2026 · US EPA ECHO facility records, Sep 2026 · one- and two-star reviews read 2026-10. How we check