Southwest Partzone Auto Parts
★ 4.0+ · 250+ public reviews Used auto parts yard 13065 Fondren Rd suite C, Houston, TX 77035
Reviews of Southwest Partzone Auto Parts
4.0+★★★★☆
250+ public reviews · latest Sep 2026
Customers praise
- Friendly, helpful staff58
- Straightforward dealing10
- A big yard with a wide selection8
Customers complain about
- Buying big parts like engines, glass or doors13
- Being given the wrong part10
- The warranty and claims on it7
Transmissions and CV axles are among the parts customers buy here, and staff pull the part for them.
Of 443 written reviews, 81% give 4–5 stars and 19% give 1–2.
In the last 12 months: 74 written reviews, 84% give 4–5 stars.
The business replies to 23% of written reviews, including 22 of its 85 one- and two-star reviews.
How it compares in Houston ↓Every topic customers mention ↓What unhappy customers say ↓
✓ Texas-licensed Used auto parts yard Spanish-language reviews
How it compares in Houston
Its own figures set against the other Houston businesses we checked.
One- and two-star reviews
19% of 443 written reviews
A lower share than 62% of Houston salvage yards. Middle of Houston salvage yards: 24%.
Most common complaints
Of its 42 one- and two-star reviews since Oct 2023. Read them below
Replies to reviews
23% of written reviews get a reply from the business
Replies to more than 67% of Houston salvage yards. Middle of Houston salvage yards: 8%.
Texas license
Yes TX used-parts license #1837
46% of Houston salvage yards hold one we matched.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Houston; the line is the middle; the dot is this business.
What customers say
What its 443 written reviews mention most, in our words. The number is how many reviews mention each.
4.0+★★★★☆
250+ public reviews
Finding the part
- Buying big parts like engines, glass or doors13▼ 2.7× the average
- Buying engines, transmissions or rear ends9▲ 2.0× the average
- A big yard with a wide selection8● About average
- Needing an exact-match engine or transmission7▲ 10×+ the average
Staff and service
- Friendly, helpful staff58● About average
- Polite, professional staff15▼ Below average
- Straightforward dealing10● About average
- An easy, quick process3▼ Below average
Prices and paying
- Staff who negotiate or give a discount5▲ 3× the average
Returns and warranty
- Being given the wrong part10▼ 9× the average
- The warranty and claims on it7● About average
- The wrong part being shipped3▼ 10×+ the average
- Being blamed for a wrong part3▼ 10×+ the average
Tips from customers
- Call ahead while on the way; customers report their part was ready on arrival. 3 reviews
Summed up with AI from its reviews, checked by our software and approved by our team. How
Reviews 2021 to Sep 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 42 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Refund or return refused | 22 | 4 |
| Part didn't work or failed soon after | 14 | 2 |
| Wrong part sold or pulled | 11 | 3 |
| Rude or unhelpful staff | 9 | 5 |
| Told they had a part that wasn't there | 8 | 2 |
| Phones not answered or calls not returned | 4 | 1 |
| Long wait | 3 | 2 |
| Offer or price changed at pickup or at the counter | 2 | 0 |
| Order not ready when promised | 1 | 1 |
| Prices felt too high | 1 | 0 |
| Other complaints | 5 | 2 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good for
- Staff who negotiate or give a discount
- Staff who know the right part
- Calling ahead and the part being ready
Good to know before you go
- Customers report: buying big parts like engines, glass or doors
- Customers report: being given the wrong part
- Closed on Sundays
- Cards accepted, no checks listed
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What customers mention
- Buying big parts like engines, glass or doors13
- Being given the wrong part10
- Buying engines, transmissions or rear ends9
Before you go
- Match the part number to your old part before you pay (10 reviews mention being given the wrong part)
- Ask what the warranty covers and get it on the receipt (7 reviews mention the warranty and claims on it)
- Ask them to hold the part under your name before you drive over (3 reviews mention a straight answer by phone and the part ready)
Plan a visit
What they offer
- Open 6 days a week
- 12% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff58
- Polite, professional staff15
- Straightforward dealing10
Cost and paying
No prices published online.
- Payment
- Credit, Debit
Checked records
✓ Texas Used Auto Parts Recycler #1837
Valid until Jun 2027 · TDLR register
Checked Sep 2026. Facts, not a verdict.
Getting there
Get directions →Southwest Houston, about 12 miles from downtown
★Southwest1Nearby salvage yards, listed below
Need another yard?
Nearby salvage yards in Houston.
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- Pick Your Part - Houston SWSalvage yard · TX 77045 · ★ 3.5+ · 1,000+ reviews · 4 mi awayDirections
Compare all places to buy partsPlaces to sell a carScrap yards
Ready to call?
Match the part number to your old part before you pay: 10 reviews mention being given the wrong part.
Reviews from WreckHunt visitors
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Sources and dates
Business listing and its 443 written reviews, to 30 Sep 2026 · Texas Department of Licensing and Regulation, used auto parts recycler licenses, Sep 2026 · one- and two-star reviews read 2026-10. How we check