U-Pull-&-Pay Houston
★ 4.5+ · 1,000+ public reviews Salvage yard 9445 Tavenor Ln, Houston, TX 77075
Reviews of U-Pull-&-Pay Houston
4.5+★★★★☆
1,000+ public reviews · latest Sep 2026
Customers praise
- Friendly, helpful staff89
- A big yard with a wide selection42
- A clean, organized yard19
Customers complain about
- Used part prices they felt were too high9
- Staff who know the right part4
- Rude or dismissive staff3
Pull-your-own yard where customers remove parts from cars themselves, with staff help finding parts.
Of 726 written reviews, 89% give 4–5 stars and 8% give 1–2.
In the last 12 months: 102 written reviews, 84% give 4–5 stars.
The business replies to 8% of written reviews, including 23 of its 60 one- and two-star reviews.
How it compares in Houston ↓Every topic customers mention ↓What unhappy customers say ↓
Pull-your-own✓ Texas-licensed✓ EPA record Salvage yard Spanish-language reviews
How it compares in Houston
Its own figures set against the other Houston businesses we checked.
One- and two-star reviews
8% of 726 written reviews
A lower share than 86% of Houston salvage yards. Middle of Houston salvage yards: 24%.
Most common complaints
Of its 32 one- and two-star reviews since Oct 2023. Read them below
4–5 star reviews
84% in the last 12 months, down from 89%
Before: 89% · Last 12 months: 84%. 102 reviews in the last 12 months, 624 before.
Replies to reviews
8% of written reviews get a reply from the business
Replies to more than 50% of Houston salvage yards. Middle of Houston salvage yards: 8%.
Open Sundays
Yes open Sundays
19% of Houston salvage yards with listed hours are.
Texas license
Yes TX used-parts license #1569
46% of Houston salvage yards hold one we matched.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Houston; the line is the middle; the dot is this business.
What customers say
What its 726 written reviews mention most, in our words. The number is how many reviews mention each.
4.5+★★★★☆
1,000+ public reviews
Finding the part
- A big yard with a wide selection42▲ 3× the average
- Finding the part they needed22▲ 1.5× the average
- A clean, organized yard19▲ 4× the average
- Finding what they need visit after visit10▲ 1.5× the average
Staff and service
- Friendly, helpful staff89● About average
- Polite, professional staff16▼ Below average
- Straightforward dealing10▼ Below average
- A welcoming, family feel7● About average
Prices and paying
- The entry fee16▲ 6× the average
- Used part prices they felt were too high9▼ 1.7× the average
- The posted price list3▲ 2.9× the average
- Prices compared with other yards3▲ 1.6× the average
Returns and warranty
- The warranty and claims on it9● About average
Selling scrap
- Beating other yards' prices6▲ 8× the average
Tips from customers
- Look at the website's vehicle list and yard map before your first visit. 3 reviews
Summed up with AI from its reviews, checked by our software and approved by our team. How
Reviews 2018 to Sep 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 32 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Phones not answered or calls not returned | 12 | 5 |
| Prices felt too high | 8 | 3 |
| Rude or unhelpful staff | 5 | 2 |
| Unexpected fees | 4 | 2 |
| Yard unsafe, messy or picked over | 3 | 1 |
| Refund or return refused | 2 | 1 |
| Closed during listed hours | 1 | 0 |
| Long wait | 1 | 1 |
| Offer or price changed at pickup or at the counter | 1 | 0 |
| Part didn't work or failed soon after | 1 | 1 |
| Title or paperwork problems | 1 | 1 |
| Told they had a part that wasn't there | 1 | 0 |
| Other complaints | 3 | 2 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good for
- Pulling your own parts
- A big yard with a wide selection
- A clean, organized yard
- The hunt for parts in a pull-your-own yard
- Selling a car without a title (its website)
Good to know before you go
- Customers report: used part prices they felt were too high
- Customers report: cars stripped bare or a messy yard
- Cards accepted, no checks listed
- Entry fee: $3
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What they offer
- Pull-your-own yard
- Search their stock online (its website)
- Stock list kept up to date online (its website)
- Also sells whole cars (its website)
- Foreign and domestic parts (its website)
- Also sells new or aftermarket parts (its website)
What customers mention
- A big yard with a wide selection42
- Finding the part they needed22
- A clean, organized yard19
Before you go
- Ask what the warranty covers and get it on the receipt (9 reviews mention the warranty and claims on it)
Sell a car
What they offer
- Buys without a title (its website)
- Pays cash (its website)
- Buys cars without a title (its website)
- Free towing (its website)
- Pays on the spot or same day (its website)
- No-obligation quote (its website)
Plan a visit
What they offer
- Open 7 days a week
- 19% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff89
- Polite, professional staff16
- Straightforward dealing10
Cost and paying
No prices published online.
- Entry charge
- $3
- Payment
- Credit, Debit
What their website says
From upullandpay.com, read Sep 2026. Only statements a second careful read confirmed. Ask when you call; websites can be out of date.
Checked records
✓ Texas Used Auto Parts Recycler #1569
Valid until Mar 2027 · TDLR register
✓ EPA facility 110070376139
2 permits on record · 0 inspections · 0 enforcement actions · EPA ECHO
Checked Sep 2026. Facts, not a verdict.
What they say vs. what customers say
Yard organized by sections or rows with maps and staff assistance (its website)
3 of its 644 4–5★ reviews mention vehicles easy to locate; layout speeds the search: more often than similar businesses (0.5% vs 0.3%).
Self-service (U-Pull) yard model (its website)
7 of its 644 4–5★ reviews mention self-service pull-your-own-part treasure hunt: about as often as similar businesses (1.1% vs 0.9%).
Compared with businesses of the same type, size and chain status. A link, not proof.
Getting there
Get directions →Southeast Houston, about 11 miles from downtown
★U-Pull-&-Pay1Nearby pull-your-own yards, listed below
Need another yard?
Nearby pull-your-own yards in Houston.
- Southside U-Pull-ItUsed parts yard · TX 77047 · ★ 4.0+ · 50+ reviews · 7 mi awayDirections
- Pick Your Part - Houston WallisvilleSalvage yard · TX 77013 · ★ 3.5+ · 1,000+ reviews · 11 mi awayDirections
- Pick Your Part - Houston SWSalvage yard · TX 77045 · ★ 3.5+ · 1,000+ reviews · 12 mi awayDirections
Compare all places to buy partsPlaces to sell a carScrap yards
Ready to call?
Ask what the warranty covers and get it on the receipt: 9 reviews mention the warranty and claims on it.
Reviews from WreckHunt visitors
Read by us before they go up, never edited.
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Sources and dates
Business listing and its 726 written reviews, to 30 Sep 2026 · upullandpay.com (its website, read Sep 2026) · Texas Department of Licensing and Regulation, used auto parts recycler licenses, Sep 2026 · US EPA ECHO facility records, Sep 2026 · one- and two-star reviews read 2026-10. How we check