Yards & Parts
★ 4.0+ · 50+ public reviews Used auto parts yard 9801 Westheimer Rd Ste 444, Houston, TX 77042
Reviews of Yards & Parts
4.0+★★★★☆
50+ public reviews · latest Jul 2026
Customers praise
- Polite, professional staff3
Customers complain about
- Buying big parts like engines, glass or doors4
Of 31 written reviews, 74% give 4–5 stars and 26% give 1–2.
In the last 12 months: 27 written reviews, 70% give 4–5 stars.
The business replies to 32% of written reviews, including 2 of its 8 one- and two-star reviews.
How it compares in Houston ↓Every topic customers mention ↓What unhappy customers say ↓
Used auto parts yard Spanish-language reviews
How it compares in Houston
Its own figures set against the other Houston businesses we checked.
One- and two-star reviews
26% of 31 written reviews
A higher share than 55% of Houston salvage yards. Middle of Houston salvage yards: 24%.
Most common complaints
Of its 8 one- and two-star reviews since Oct 2023. Read them below
Replies to reviews
32% of written reviews get a reply from the business
Replies to more than 74% of Houston salvage yards. Middle of Houston salvage yards: 8%.
Texas license
Not matched no license matched in the state register
46% of Houston salvage yards hold one we matched.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Houston; the line is the middle; the dot is this business.
What customers say
What its 31 written reviews mention most, in our words. The number is how many reviews mention each.
4.0+★★★★☆
50+ public reviews
Finding the part
- Buying engines, transmissions or rear ends6▲ 10×+ the average
- Buying big parts like engines, glass or doors4▼ 10×+ the average
Staff and service
- Polite, professional staff3● About average
Reviews 2025 to Jul 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 8 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Order not ready when promised | 7 | 7 |
| Phones not answered or calls not returned | 4 | 4 |
| Refund or return refused | 4 | 4 |
| Part didn't work or failed soon after | 2 | 2 |
| Told they had a part that wasn't there | 1 | 1 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good to know before you go
- Customers report: buying big parts like engines, glass or doors
- Closed on Saturdays and Sundays
- Cards accepted, no checks listed
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What they offer
- Warranty up to 360 days (its website)
- Search their stock online (its website)
- Order parts online (its website)
- Warranty on used parts (its website)
- Rebuilt or tested transmissions (its website)
- Used engines (its website)
What customers mention
- Buying engines, transmissions or rear ends6
- Buying big parts like engines, glass or doors4
Plan a visit
What they offer
- Open 5 days a week
- 10% of written reviews are in Spanish
What customers mention
- Polite, professional staff3
Cost and paying
No prices published online.
- Warranty (website)
- Up to 360 days
- Payment
- Credit, Debit
What their website says
From yardsandparts.us, read Sep 2026. Only statements a second careful read confirmed. Ask when you call; websites can be out of date.
Checked records
No state license or EPA record matched yet.
We checked the Texas register and EPA ECHO.
Checked Sep 2026. Facts, not a verdict.
What they say vs. what customers say
Engines (its website)
6 of its 31 written reviews mention bought engines, transmissions or rear ends: more often than similar businesses (19.4% vs 1.2%).
Compared with businesses of the same type, size and chain status. A link, not proof.
Getting there
Get directions →West Houston, about 11 miles from downtown
★Yards1Nearby salvage yards, listed below
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Sources and dates
Business listing and its 31 written reviews, to 30 Sep 2026 · yardsandparts.us (its website, read Sep 2026) · one- and two-star reviews read 2026-10. How we check