1st Choice Auto Parts
★ 4.5+ · 1,000+ public reviews Used auto parts yard 1950 W Broadway Rd, Phoenix, AZ 85041
Reviews of 1st Choice Auto Parts
4.5+★★★★☆
1,000+ public reviews · latest Sep 2026
Customers praise
- Friendly, helpful staff107
- Finding the part they needed40
- Straightforward dealing24
Customers complain about
- Used part prices they felt were too high7
- Being given the wrong part3
Customers found parts for Mercedes, BMW and Audi models, with staff who knew what was in stock.
Customers mention: Staff help removing parts
Of 1,094 written reviews, 93% give 4–5 stars and 6% give 1–2.
In the last 12 months: 376 written reviews, 98% give 4–5 stars.
The business replies to 0% of written reviews, including 1 of its 65 one- and two-star reviews.
How it compares in Phoenix ↓Every topic customers mention ↓What unhappy customers say ↓
Used auto parts yard Spanish-language reviews
How it compares in Phoenix
Its own figures set against the other Phoenix businesses we checked.
One- and two-star reviews
6% of 1,094 written reviews
A lower share than 86% of Phoenix salvage yards. Middle of Phoenix salvage yards: 17%.
Most common complaints
Of its 18 one- and two-star reviews since Oct 2023. Read them below
4–5 star reviews
98% in the last 12 months, up from 91%
Before: 91% · Last 12 months: 98%. 376 reviews in the last 12 months, 718 before.
Replies to reviews
0% of written reviews get a reply from the business
Replies to fewer than 70% of Phoenix salvage yards. Middle of Phoenix salvage yards: 13%.
Reviews to 30 Sep 2026; hours, licenses and records checked Sep 2026. The shaded band is the middle half of Phoenix; the line is the middle; the dot is this business.
What customers say
What its 1,094 written reviews mention most, in our words. The number is how many reviews mention each.
4.5+★★★★☆
1,000+ public reviews
Finding the part
- Finding the part they needed40▲ 1.8× the average
- A big yard with a wide selection26● About average
- Parts for a specific make or model19▲ 2.4× the average
- Finding what they need visit after visit17▲ 1.7× the average
Staff and service
- Friendly, helpful staff107● About average
- Polite, professional staff30▼ Below average
- Straightforward dealing24● About average
- An easy, quick process12▼ Below average
Prices and paying
- Used part prices they felt were too high7● About average
- Finding the part at a fair price6▲ 4× the average
Several customers called the price fair or a good deal; one said it beat other quotes.
Returns and warranty
- The warranty and claims on it13● About average
- Being given the wrong part3● About average
Tips from customers
- Call ahead to check the part you need is in stock. 2 reviews
Summed up with AI from its reviews, checked by our software and approved by our team. How
Reviews 2015 to Sep 2026. Ratings are floors, refreshed quarterly. Topics are shown only when our checks find them right at least 9 times in 10; the arrows compare this business with all businesses we checked. How we count topics
What unhappy customers say
We read all 18 of its one- and two-star written reviews since Oct 2023. The reasons they give (one review can give several):
| Why they were unhappy | Reviews | Last 12 months |
|---|---|---|
| Rude or unhelpful staff | 7 | 5 |
| Part didn't work or failed soon after | 4 | 2 |
| Refund or return refused | 4 | 0 |
| Order not ready when promised | 3 | 0 |
| Prices felt too high | 3 | 2 |
| Long wait | 2 | 2 |
| Phones not answered or calls not returned | 2 | 0 |
| Wrong part sold or pulled | 2 | 0 |
| Told they had a part that wasn't there | 1 | 0 |
| Yard unsafe, messy or picked over | 1 | 0 |
| Other complaints | 1 | 0 |
One- and two-star reviews by quarter, Oct 2023 to 30 Sep 2026. The last bar can be a part quarter.
Each review was read in full with AI and sorted into the reasons above; counts are reviews, not people. How we read these
Good for
- Finding the part they needed
- Parts for a specific make or model
- Staff who know the right part
Good to know before you go
- Closed on Sundays
- Cards accepted, no checks listed
What do you need?
Pick one to see what they offer, what customers say and what to ask.
Buy a part
What they offer
- Search their stock online (its website)
What customers mention
- Finding the part they needed40
- A big yard with a wide selection26
- Parts for a specific make or model19
Before you go
- Match the part number to your old part before you pay (3 reviews mention being given the wrong part)
- Ask what the warranty covers and get it on the receipt (13 reviews mention the warranty and claims on it)
- Ask them to hold the part under your name before you drive over (3 reviews mention calling ahead and the part being ready)
Plan a visit
What they offer
- Open 6 days a week
- 6% of written reviews are in Spanish
What customers mention
- Friendly, helpful staff107
- Polite, professional staff30
- Straightforward dealing24
Cost and paying
No prices published online.
- Payment
- Credit, Debit
Checked records
No state license or EPA record matched yet.
We do not check an Arizona salvage register yet; we checked EPA ECHO.
Checked Sep 2026. Facts, not a verdict.
What they say vs. what customers say
Mazda parts (its website)
18 of its 1,022 4–5★ reviews mention found parts for a specific make or model: more often than similar businesses (1.8% vs 1.0%).
Compared with businesses of the same type, size and chain status. A link, not proof.
Getting there
Get directions →Southwest Phoenix, about 3 miles from downtown
★1st Choice Auto Parts1Nearby salvage yards, listed below
Need another yard?
Nearby salvage yards in Phoenix.
- AAA Broadway Auto PartsUsed parts yard · AZ 85041 · ★ 4.0+ · 100+ reviews · under 1 mi awayDirections
- Matador Auto PartsUsed parts yard · AZ 85041 · ★ 4.5+ · 100+ reviews · under 1 mi awayDirections
- Payless Salvage Auto PartsSalvage yard · AZ 85041 · ★ 4.0+ · 100+ reviews · under 1 mi awayDirections
Compare all places to buy partsPlaces to sell a carScrap yards
Ready to call?
Match the part number to your old part before you pay: 3 reviews mention being given the wrong part.
Reviews from WreckHunt visitors
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Sources and dates
Business listing and its 1,094 written reviews, to 30 Sep 2026 · firstchoiceautoaz.com (its website, read Sep 2026) · one- and two-star reviews read 2026-10. How we check